CNews Conferences held the annual event "ICT in the financial sector 2019" in Moscow. The participants discussed services and products for the banking sector, also about promising technologies that are not only tested, but are already used in practice.
Banks and fintech cannot develop user-friendly services and optimize the work of employees without regard to the requirements of industry regulators. Besides finances have always attracted criminals, and the protection from them requires significant material resources.
A detailed report on this topic was presented by Cristiano Avenia, the head of information security of Deutsche Bank. He described in detail the external and internal threats that a financial institution may face, and told how to work with the staff to minimize the possibility of attacks using social engineering methods.
The main means not only for communication, but also for work have become mobile devices. Pavel Rodin, project manager in the financial sector of Samsung Electronics Russia, showed solutions that help to create secure mobile jobs for employees of different specialities — managers, service engineers, collectors. Employees can use their own phones, which can be centrally managed, and corporate devices by Samsung with a possibility to implement limited functionality and activate a separate container for business applications.
Geobank, which does not attract and does not place money, and lives at the expense of commission operations, opens bank branches under the motto "Only in banking functions are needed, not banks." Alexander Bychkov, director of the Department of information technology, told how the bank reduces costs due to the robotization of services and reduction of administrative staff in the offices.
The most unusual banking topics at the conference was a report about immersive services. It was mainly about applications that can help the bank to monetize virtual and augmented reality technologies or use them to improve the efficiency of internal processes, in particular, for training.
A very impressive example was given by Sergey Lukashin, the Director of project management of digital transformation of VTB Bank, when young operators in augmented reality glasses tried on the experience and feelings that older people experience when coming to the bank branch, if it is difficult for them to perform some operations, find the necessary information because of bad eyesight and other restrictions. In a more traditional version, these technologies help to sell everything that can be effectively visualized.
